Privacy Policy

1. Who we are

Hinncrafted Creations (“we,” “us,” or “our”) is a small, individually-operated custom woodworking business based in the Santa Cruz Mountains, California. This policy explains what information we collect through hinncrafted.com and how we use it. You can reach us at hinncraftedcreations@gmail.com.

2. Information we collect

• Contact and inquiry information you submit through our contact and custom-work forms, such as your name, email address, and project details.
• Order and payment information when you purchase an item or pay a deposit or invoice. Payments are processed by Stripe; we do not store your full card number.
• Personalization details you provide for custom or engraved items (e.g., names, dates, addresses), which we use solely to complete your order.
• Basic usage data such as pages visited, which may be collected automatically by our hosting provider.

3. How we use your information

We use the information we collect to respond to inquiries, prepare quotes, produce and ship your order, process payments, and communicate with you about your project. We do not sell your personal information.

4. Sharing your information

We share information with service providers who help us operate the business — for example, Stripe for payment processing and shipping carriers to deliver your order. These providers only receive the information they need to perform their service.

5. Data retention

We retain inquiry and order information for as long as needed to fulfill orders, comply with our legal and tax obligations, and resolve disputes.

6. Your choices

You may ask us to access, correct, or delete the personal information we hold about you by emailing hinncraftedcreations@gmail.com.

7. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.