Return & Refund Policy
Last updated: September 12, 2026
1. Custom and personalized items
Because most pieces are made to order and many are engraved or personalized to your specifications, custom and personalized items are final sale and cannot be returned unless they arrive damaged or defective, or contain an error made by Hinncrafted Creations (for example, a misspelling of the details you provided correctly).
2. Damaged, defective, or incorrect items
If your item arrives damaged, defective, or doesn’t match what you ordered, contact us within 7 days of delivery at hinncraftedcreations@gmail.com with your order details and photos. We’ll repair, replace, or refund the item at our discretion.
3. Personalization errors
Please review names, dates, and other personalization details carefully before your order goes into production. We are not responsible for errors in the details you submit, but we will always work with you to find a fair solution.
4. Deposits
Deposits paid to reserve production time on a custom commission are generally non-refundable once work has begun, as noted in your quote.
5. Refund processing
Approved refunds are issued to your original payment method through Stripe and may take 5–10 business days to appear, depending on your bank.
6. Questions
If you’re unsure whether your situation qualifies, just reach out — we’d rather talk it through than leave you unhappy with a handmade piece.